Shipping policy
ORDER PROCESSING
Orders are processed within 1–3 business days. Orders placed on weekends
or holidays are processed the next business day. You will receive a
confirmation email with tracking as soon as your order ships.
WHERE WE SHIP AND HOW LONG IT TAKES
We ship to the United States and to European Union countries.
United States — 7 to 14 business days after processing.
European Union — 10 to 20 business days after processing.
These are estimates, not guarantees. Delivery can be affected by carrier
delays, customs processing, weather and peak season volume.
HALLOWEEN CUT-OFF
To arrive before October 31, we recommend ordering by October 8 for US
addresses and by October 1 for EU addresses. Orders placed after those
dates may still arrive in time, but we cannot guarantee it.
DUTIES, VAT AND IMPORT CHARGES
Prices are shown in US dollars. United States orders have no additional
charges.
Orders delivered into the European Union may be subject to import VAT and
a customs handling fee, collected by your local carrier or postal service
before delivery. These charges are set by your country, are not included
in the price you pay us, and are the responsibility of the recipient.
If a parcel is refused at customs or not collected, we are unable to issue
a refund once the order has shipped.
PRIORITY PROCESSING
Priority Processing moves your order to the front of our packing queue.
It speeds up processing only. It does not upgrade the shipping method and
does not guarantee a delivery date.
SHIPPING PROTECTION
Shipping Protection covers your order if it is lost, stolen or damaged in
transit. If that happens, contact us with your order number and we will
send a replacement at no cost to you. Without Shipping Protection, lost or
stolen parcels are reviewed case by case at our discretion.
Shipping Protection does not cover customs charges, refused parcels or
uncollected parcels.
TRACKING
A tracking number is emailed when your order ships. Tracking can take
24 to 72 hours to show its first scan. If it has been longer than that,
email us and we will look into it.
INCORRECT ADDRESSES
Please check your shipping address carefully at checkout. We are not
responsible for orders delivered to an address entered incorrectly. If you
spot a mistake, email us within 12 hours of ordering and we will correct it
if the order has not shipped.
QUESTIONS
Email trongchill18@gmail.com and you will hear back from us within 24 hours
on business days.