Refund policy

You have 30 days from the day your order arrives to request a return.

HOW TO START A RETURN

Email trongchill18@gmail.com with your order number and what went wrong.
We reply within 24 hours with instructions. Please do not send anything
back before contacting us — returns sent without a request cannot be
processed.

CONDITION

Items must be in the condition you received them, with any packaging you
still have. We understand a pet may have worn it briefly to check the fit;
that is fine. Items that are damaged, soiled or altered beyond a fit check
cannot be refunded.

WRONG SIZE

If the size is the only problem, tell us and we will arrange the correct
one. Measuring before you order is the fastest way to avoid this.

RETURN SHIPPING

Return shipping is paid by the customer unless the item arrived damaged,
defective, or was not what you ordered. In those cases we cover it, and in
many cases no return is required at all.

DAMAGED OR WRONG ITEMS

Please inspect your order when it arrives. If anything is damaged,
defective or incorrect, email us within 7 days with a photo and we will
make it right.

CUSTOMS AND REFUSED PARCELS

For orders delivered outside the United States, import VAT and customs
handling fees are the responsibility of the recipient. Parcels refused at
customs or left uncollected cannot be refunded once the order has shipped.

REFUNDS

Once your return is approved we refund the original payment method within
10 business days. Your bank may take a few more days to post it. If more
than 15 business days have passed since approval, please contact us.

NON-RETURNABLE

Add-on services purchased at checkout (Priority Processing, Shipping
Protection) are non-refundable once the order has shipped.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

If your order is shipped into the European Union, you have the right to
cancel or return your order within 14 days of receiving it, for any reason
and without justification. The item must be in the condition you received
it. This right is in addition to the 30-day window above.

CANCELLATIONS

Orders can be cancelled for a full refund any time before they ship. Email
us as soon as possible.

QUESTIONS

trongchill18@gmail.com